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Please can every BV player put some pressure on their support team to sort out why BV has stolen all my money from my account since Friday and even after they have admitted they have a technical problem still have not returned my funds........I am not the only player that has lost all their money


I posted this on the General Discussion section which some of you have read


I would really appreciate everyone's help as this is totally unacceptable behavior from a reputable online casino and together we are always stronger


Thanks in advance for any help and please share so that all BV players don't fall into this situation


Gordon 

I am one of the players that BV has stolen money from.
All the money that I had in my account is gone since I tried to join a Live game last Friday.


I hope BV resolves this situation very soon.

Hi Sam



Just received a couple of skype messages explaining that they will return my funds as soon as they sort out the problem.....mmmmmmm


I have just emailed another complaint to each of the dept's on their email drop down list, at least it will keep the subject fresh in their minds


Make sure you do the same and keep pestering them


Will keep everyone posted


Gordon

I've now emailed the CGCB Caracao Gaming Board which licences online companies over there and also emailed the Netherland & Antilles Government which BV say they operate under


Fingers crossed something positive happens


Gordon

Update


BV has just sent me a message on Skype saying that they should have the problem sorted today and to check back later.......fingers crossed 


Gordon

Update


Earlier today they sent me a message on Skype and said that the problem will be sorted later and I should check back then, I checked at 22:30 and still no funds


I contacted them on Skype and was told that they had returned funds to their players.......I explained that mine are still missing and the reply was there are no managers in until tomorrow and they will contact them in the morning


What makes me so angry is that I am made to feel that I've no right to be annoyed that I have no access to my money and I should be patient (4 days is beyond patient) also after I complained yet again on Skype and demanded some compensation I was told that I've no right in making demands and I replied that obviously I should be happy that they've stolen my money


I have now been removed from their contacts list (how childish)....... how stupid of me for being annoyed my funds are missing


Gordon

Gordon and samnl,
           You guys are overpanicked with a routine technical problem. There are many online casinos that pay in a fortnight after asking for withdrawals. So much hue and cry is correct if they deny paying your money to u.

Quote from: Gordonline on March 05, 2014, 12:44:04 AM


I contacted them on Skype and was told that they had returned funds to their players.......

They haven't returned funds to me yet either.

Albalaha

You haven't read the original post, this has nothing to do with a withdrawal, since Friday BV have lost all my funds due to a technical issue.....which means I have no funds to continue to play and no access to my funds if I would like to withdraw any

Do you understand now why we have some concerns as this behaviour from a reputable casino seems incredible

Gordon

Update


Just emailed all dept's (Copy Below) look forward to their reply

Please can you give me some advice as to the way forward
I need to withdraw my funds from your Casino as I would like to continue to play Roulette, but as you are having problems and will not give me a timescale I have no other option to do this
As you have admitted that my money is locked into a live game even though I never even played, I request that you credit my bank account and I will keep my account open until I'm happy that you've solved your technical issues
I'm sure you understand that your players cannot wait indefinitely to have access to their funds, and that this delay is unacceptable
If a Bank behaved in this manner it would lose all their custom overnight
Please confirm that you will be crediting my bank account  by the amount of 244 Euros
If you have solved the issue by tomorrow morning then I shall be happy to continue to play on your site
Thank You
Gordon

I did make a post in betforum....but I would refrain from making any aggressive lines. Like I said over there, they have your balls in a vice. You need to creep your ar.se off to win your goal. To get your money back
Focus on that one thing at all cost.


I read your email.

Please can you give me some advice as to the way forward (good)I need to withdraw my funds from your Casino as I would like to continue to play Roulette (good), but as you are having problems and will not give me a timescale (hmmm) I have no other option to do this (yes you do....don't make threats)As you have admitted that my money is locked into a live game even though I never even played (that needs negotiating, not accusing them of lying), I request that you credit my bank account and I will keep my account open until I'm happy that you've solved your technical issues (ok)I'm sure you understand that your players cannot wait indefinitely to have access to their funds (not too bad), and that this delay is unacceptable (you are not in a position to make judgments)If a Bank behaved in this manner it would lose all their custom overnight (ouch!!!)Please confirm that you will be crediting my bank account  by the amount of 244 Euros (that was an opener, not after the big ouch)If you have solved the issue by tomorrow morning then I shall be happy to continue to play on your site (they don't give a sh.t if you ever come back....its not a bargaining tool)Thank You
Gordon

Hi Turner


Thanks for your comments, I live in the real world and I know full well that I haven't a leg to stand on, possession is 9/10th's of the law


They obviously don't give a stuff that my money is locked in their system, and I could worship their despicable behaviour but that wouldn't make the slightest difference, its just a game and I have nothing to lose accept plug away and keep emailing them


I'm not the only player in this position and I'm sure that they are being hassled every minute of the day from their players, I just can't believe that they haven't sorted this issue out


I have emailed their Government, Caracaos Gaming Board, the Dutch Gaming Authority, and another player has emailed the local egaming organization, who knows it might do something


In the meantime I will have to wait and see what happens


Gordon   

Gordon

I can see where you would have a case of the raw balls.  However, if you press an issue too hard, you may only cause your complaint to sink to the bottom of the pile.  I'm not saying it's right; I'm just saying that sort of thing happens.

Sam

Yep...I agree...maybe a change in the course of action should be considered.

"You catch more flies with honey than vinegar" 

Old sayings have staying power for a reason...usually more than a shred of truth and practicality in them

Quote from: TwoCatSam on March 06, 2014, 04:39:19 AM
Gordon

I can see where you would have a case of the raw balls.  However, if you press an issue too hard, you may only cause your complaint to sink to the bottom of the pile.  I'm not saying it's right; I'm just saying that sort of thing happens.

Sam

In my last job we had 2 trays for rebates.
The top tray was labelled "please can I have my rebate".
The bottom tray was labelled" wheres my f**kin rebate"
They stayed in the bottom tray for days on end.