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Frequent Guests Receiving Poor Service

Started by 21 Aces, October 27, 2016, 11:14:37 PM

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21 Aces

It is far easier and more profitable to accommodate existing customers/ clients/ guests than acquire new ones.  Interesting to note slow times and guests receiving poor service or having really off experiences.  Maybe that is why it is slow.

For example, there are some players that prefer to play with certain lower denomination chips. Yes, it does take more work for the staff to work with such only certain denomination of chips. But if it is a difference between a player playing at that house or going elsewhere, is it really that difficult?
Life is something you dominate if you're any good. - Tom Buchanan

alrelax

Casinos decide what their minimums should be, based upon their own personnel, floor management and ability to staff a game. 

Lots of times the minimums on the higher limit games, high limit room and specialty games are set according to other casinos in the area as a key consideration factor.

The chain of hierarchy with casino properties is tremendous, most of the times.  The floor and pti mangers are told what and how to do things with very little lee-way.  Most will not challenge their higher-ups and player request's usually fall on deaf ears. 

I have personally only seen 2 casino actually change their minimums on baccarat and both were based on other nearby casinos offering lesser minimums.  One would not lower their minimum from $50.00 to $25.00 for several months until most of their players decided to band together and not come any longer.  Really senseless because almost all of them were wagering well in excess of $50.00, when it was $50.00 to $3,000.00.  So the casino put it down to $25.00 to $2,000.00.  They also gave unlimited free hands so what's the difference, the players said they like to keep the game going with a min. wager of $25.00 at times.  The other casino in the area is $10.00 to $2,000.00. 

I witnessed another do it during weekends and slower nights and on weekends when their is no more than 1/2 the table occupied.  They used to be $100.00 to $10,000.00.  They put it down to $25.00/$50.00 to $5,000.00.  $25.00 would be for mini bac style and $50.0 min. to have them consent to Midi bac style.     

I have also seen the lower/lowering when no one is there and as soon as more than 3 players sit down the floor person will put the 30 min raising the min. sign out. 
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Played well over 36,951 shoes of baccarat since I started playing at B&M USA casinos.

THE PURPOSE OF GAMING IS TO WIN!

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Played numerous properties in Las Vegas, Reno, Southern California, Atlantic City, Connecticut, South Florida, The South/Southeast as well as most areas of The Midwest.

Baccarat, actually a mixture of Watergate, attacking the Gotti Family and the famous ear biting Tyson fight leading to disqualification and a near riot.  Bac has all that & more.
 
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21 Aces

To clarify, they like an armada of $5's or $25's, etc.  I often see players play with a rack of same color chips and they incorporate how much they have visually.  For example, they like to make chip towers or fill a rack, etc.  I really don't see a point unless they are $100's and this is for baccarat not poker. 

Most baccarat players benefit from a packed house with as many tables going as possible and I just wonder on slower nights.  Consistent players are like the tip of a spear and it seems like it only takes one or two bad experiences to sour them when most everyone is working their tail off for the guests.
Life is something you dominate if you're any good. - Tom Buchanan

Nathan Detroit5


alrelax

At least at the jurisdictions I am familiar with here in the USA, most of the regular players and players wagering more than a few hands at the min wager and hoping to stack it up a few times--win--and leave right away, get pretty good service.  Rooms, food, gift shops, shows, etc., whatever the perks are issued by the floor people or their hosts, etc.  As far as opening additional tables, changing limits, allowing their friends or family to play less than posted table min, etc., it all depends on their internal rules and reg's, some properties are more player friendly than others.  Doesn't always matter the amount of bankroll or front money deposited, unless on is a whale (well over $500k/$1M regular bankrolls), etc.

As far as running from table to table, I have seen that backfire big time on the players, just they get fueled because they win sometimes when doing that. 

Something after years of playing I have found and it is the absolute truth.  That is.....you are generally allowed to do things that benefit the casino if it concerns the rules and regulations on the casino floor.  If it was a clear and concise full-time benefit to the player---it would not be allowed.  Like bouncing around table to table, blackjack---no mid shoe entry lots of times in the H.L.  Scoring at baccarat, no problem, pen and paper provided with pleasure and even scoreboards.  All kinds of stuff.  Think about it. 
My Blog within BetSelection Board: https://betselection.cc/index.php?board=250.0

Played well over 36,951 shoes of baccarat since I started playing at B&M USA casinos.

THE PURPOSE OF GAMING IS TO WIN!

"Don't say it's a winning hand until you are getting paid for it".

Played numerous properties in Las Vegas, Reno, Southern California, Atlantic City, Connecticut, South Florida, The South/Southeast as well as most areas of The Midwest.

Baccarat, actually a mixture of Watergate, attacking the Gotti Family and the famous ear biting Tyson fight leading to disqualification and a near riot.  Bac has all that & more.
 
Administrator & Forum Board Owner  of  BetSelection.cc
EMAIL: Betselectionboard@Gmail.Com