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[TwoCatSam]

I refer to the Oklahoma University Fly Catching Experiment:  "Not one fly was caught with vinegar!" 

We are an inquisitive bunch......

Sam

@Turner

I always thought it so, now I know it.

[RouletteKEY]

I refer to the Oklahoma University Fly Catching Experiment:  "Not one fly was caught with vinegar!" 

We are an inquisitive bunch......

Sam

@Turner

I always thought it so, now I know it.

And the US Government probably funded that experiment with a $36 million dollar grant...pure speculation mind you.

[TwoCatSam]

Ah, yes, but the vinegar and honey lobbies loved it!!

[Gordonline]

Update

The softly softly and being extremely polite at all times approach is working wonders.......Not

I'm now on my 17th email via the website........The concerned dept (not sure which dept) is still looking into this (it's now a week tomorrow) and they will let me know when it's sorted

I managed to get someone from support to chat with me tonight......apologise for the delay in answering your questions can I have your username.......Username given.......Give me a moment......over an hour later and after very polite messages saying that I'm still sitting beside my PC after midnight.........Nothing

I would love to be a fly on the wall in BV, there must be something going on as they've been operating for many years, we need to get someone from their support dept to email one of us privately and find out what the hell has happened, maybe they're about to go bust and if so anyone who has funds in there should get them out ASAP

Gordon

[Bayes]

Hi Gordon,

This is disturbing. I've been playing at BV for years and haven't had any problems like this. It seems unlikely that they're about to go bust having just invested in live games, but whatever the reasons, their customer service in the matter is evidently appalling. Hope you get your money back eventually.

[monaco]

I'm afraid the softly softly approach doesn't get you anywhere other than ignored.

The 'honey' way simply does not work in this situation with this company. I've tried, & you will simply be ignored.
The only time you get anything in the way of information about what is happening is if you bombard the Management/Financial Team/Marketing/Support with angry emails.

I don't like doing it having been on the other end of it working in offices, but in this case there doesn't seem to be any other way to get a response or update... sad but true.

[Gordonline]

Update

#Bayes
Yes it is very disturbing I also have been a member for a good few years without any issues, I just can't understand why they can't credit my funds back into my bank account, this at present equals to theft as they are refusing legitimate access to players funds.

I eventually got a response via email and Skype as follows

As per our previous email: Dear Gordon

We apologize for any inconvenience this may cause.
Your email has been forwarded to the department concerned.
You will be contacted as soon as possible with the outcome.

Regards,
The BetVoyager Support Team

I asked who the mysterious dept was and they said the Technical Dept, all email has to go via support, which means that when you send an internal email and you have a choice to send it to
Support
Management
Finance
Marketing

It goes to support first, so waste of time having a drop down box really, 

Late last night I have contacted the local government again, at least I did receive a personal email from their Public Relations team advising to contact the Dutch Gaming Authority which I did but not had an acknowledgement yet
I have explained that the issue is still ongoing and asked for some more advice or an alternative local route to pursue

I ask that any member who has been affected by this to contact
http://www.government.nl/contact/contact-form

The more emails they receive the better

Keep you posted

Gordon

[Gordonline]

Update


The plot thickens


Here is the latest problem which makes me even more angry......I've just logged onto their live site and all 6 Roulette games are working fine, so they have sorted the technical issue with the site but surprise surprise my money is not attached to any of the games[/size]Where is it now I wonder......I've just sent an email explaining the above and requesting where my funds are now Looking forward to how they're going to answer this one, although that's only if they do replyKeep you posted Gordon

[Gordonline]

Update


No reply to my last email, (there's a shock) and no reply from support on Skype.....and after 4 messages to them they go offline, so that tells you that Customer Service is non existent


They've sorted the live casino problem and stolen all funds that were lost in the system


Unbelievable that they can do this, hopefully when the government get back to me I will have to report this as a crime


At least being polite is working wonders with them 


Gordon

[Superman]

Been watching this thread, as you do, I wonder if BV are only the middle man with the live feed company, just a thought, I may be totally wrong of course. Where does their feed come from?

[Gordonline]

Hi Superman

The feed as far as I can tell is from Latvia, looks the same as 888.com when I use to play there

Unfortunately this has nothing to do with BV's problem, They said they had a problem with the live site and my money was safe. The live site is working and I've not had my money returned

They don't even reply anymore, even on Skype, plain rude, I don't even think that the management know anything about it because all emails are filtered by support

I hate to say it but they're nothing but criminals who can legally steal money from their players and couldn't care less what you think, 9 days without access to my funds is disgusting

I Will keep up my fight and keep everyone informed

Gordon

[Xander]

Gordonline,

You need to post your problems on the Wizardofvegas.com


The Wizard's forum has some weight in the gaming world and is referenced by some in the industry.


-Xander

[Gordonline]

Hi Xander


Thanks for that info 


Below is the latest info

Finally had a chat on Skype would you believe, and she gave me her name (Tina)

She agreed that this has not been handled very well and the tech dept has got the live site running but Real & Play money are not available, they are hoping to have it fixed in 24 hours

She also said that she'll pass on my concerns to the management team in the morning and contact me when it's sorted

This was the first time I had a pleasant chat with anyone on support and the first time someone identified themselves, who knows it might eventually get sorted or they are still fobbing us off

Whatever happens and even if I do get my money back they need to be grovelling for continued custom or give everyone some compensation

Keep you all posted

Gordon

[TwoCatSam]

Yes, they should throw all of you guys 100 skins.

[monaco]

Money has now been re-credited with a bit of compensation.

Hope Gordon/SamNL are in the same boat?