Cheating attempt of betvoyager casino

Rouletta · August 05, 2014, 08:20:58 PM

Oh yes, they are probably using the players' winnings to go on vacation ....lol

Albalaha · August 06, 2014, 03:16:35 AM

I sent a reminder email to betvoyager too, yesterday:

QuoteDate: 05.08.2014 06:06:11
Project: BetVoyager
To: Support
Subject: Why my earlier query has not been reported yet?
I raised a query regarding my withdrawals a few days back which is yet to be answered. My withdrawal has not been processed even after 8 days. Is it the standards of customer care you do have?
I have reported this malpractice to casino players forum and you can refer to that on this link: http://betselection.cc/online-casinos/cheating-attempt-of-betvoyager-casino/msg30650/#msg30650
I will report this at casinomiester and other forums too.

I am sick of waiting.

Yet to get any reply.

Jarabo002 · August 06, 2014, 08:24:35 PM

It is clear that there are SERIOUS PROBLEMS with deposits/withdrawals at Betvoyager Casino. Im sorry but Until further notice ...I DO NOT RECCOMEND TO PLAY AT BETVOYAGER CASINO[smiley]aes/stop.png[/smiley][smiley]aes/stop.png[/smiley][smiley]aes/stop.png[/smiley]

Albalaha · August 07, 2014, 02:49:23 AM

No reply/payment yet.

esoito · August 07, 2014, 04:28:50 AM

They seem to have forgotten they have dozens of competitors!

That being the case, coupled with the inevitable adverse publicity, you'd think they'd look after their customers a bit better than this.

Jarabo002 · August 07, 2014, 08:23:43 AM

Quote from: esoito on August 07, 2014, 04:28:50 AM
They seem to have forgotten they have dozens of competitors!

That being the case, coupled with the inevitable adverse publicity, you'd think they'd look after their customers a bit better than this.

That's a shame because until today almost any online casino offers roulette without zero and if any is offered is not as playable as the betvoyager.

Leapyfrog · August 07, 2014, 08:51:52 AM

I have used them over the last few months since I started playing and they have been fair. I have made large withdrawals upto 50 times of the amount Albalaha mentioned here and seems to have gone through well. One should also keep in mind that the payments mainly run through automated payment runs and at times there will be issues, not only at BV end but also at skrlll end or your payment cards. Then they tend to do manual reconciliation, but that takes long sometimes. It depends on when those manual payment runs are scheduled so on and so forth. Some times the card issuers or the companies like skrlll delay their reconciliation process due to quarter end etc which creates an adverse impact.

I have faced issues with known retailers, big airlines etc in this process and the key is constant communication and being polite. After all they are humans as well employed by casino and we have to trust them to get our issue resolved which might be one in 100 issues.

With respect to betvoyager I have seen that their Skype id is very useful and monitored most of the time. May be you could try that, but that doesn't guarantee a faster turn around especially if the issue is out of their hands.

Jarabo002 · August 07, 2014, 09:12:55 AM

Yesterday I got betvoyager contact via skype. They said they would put in the hands of the relevant department and wait. That and nothing is the same.[smiley]aes/sad.png[/smiley]

Betvoyager has yet to review many things functioning.

Rouletta · August 07, 2014, 09:21:22 AM

The best thing imo is for everyone to withdraw their $ and go the
serious online casino or to B&M casinos.

Albalaha · August 07, 2014, 04:03:47 PM

I have had a few hundred withdrawals from bv, so far. At worst, it ever took 4th day to process that. This time, taking so many days and no reply, are strange experiences for me too. I have always defended bv because never seen anything like this (except live dealer withdrawal troubles reported by a few members, that were all resolved positively) but I can't ignore this attitude either.
I have no troubles with skrill. I got a withdrawal of E114 processed from dublinbet within half hour of request yesterday. Further, deposits are getting through from neteller,skrill and ecocard as quick as ever. Why trouble in withdrawals only?

Jarabo002 · August 07, 2014, 04:49:26 PM

I have a problem with a deposit too, with paysafecard in permanent state of """PROCESSING""" from yesterday, almost during 24 hours and still don't resolved.

Something is happening with deposits/withdrawals and the finance departament[smiley]aes/thumb_down.png[/smiley][smiley]aes/thumb_down.png[/smiley][smiley]aes/thumb_down.png[/smiley]

Albalaha · August 08, 2014, 10:45:43 AM

No Progress yet. It has gone sucker. $:-\$

Rouletta · August 08, 2014, 11:17:07 AM

They don't like winner mate; I think the best thing u can do is to write
on Google and on the net your opinion about them.....Hopefully players
will start to run away from them and they may do something to become more
serious.....

Mathemagician · August 08, 2014, 04:53:17 PM

I've just been on BetVoyager for the first time in a while.

I only played for small stakes because of the rumours but I do mention them in my book (Online Roulette The Winning Rules) so I thought I should check them out again.

I deposited won and withdrew, Although it says allow 24 hours it was in my Netteller account in seconds.
(I've never accepted bonuses from them).

The only time I've had trouble with anyone is when I accepted bonuses but I haven't accepted any bonuses for years now.

Albalaha · August 08, 2014, 05:29:39 PM

I am least bothered about the money struck but that they are not even answering. I can't cancel my pending transaction too which was possible earlier.