The pattern is always the same. When the message is wrong, when customers feel ignored or cheated, decline is inevitable. But when you listen, pivot and deliver value with a strong message behind it, success always follows.
https://www.reviewjournal.com/opinion/commentary-time-for-a-las-vegas-pivot-3427405/
A couple of good links, Al!
We've extensively wrote a lot about it...
When a slice of pizza costs $12, a cocktail $25, a T-shirt with a simple "F1" logo $80, no free parking available, etc...well maybe people will look for better places to spend their money.
Where are the famous "Vegas prices" now?
as.
It feels like after Covid, a big change has occurred in business philosophy where it's ok now to screw over the consumer at every opportunity with high prices and just as importantly, very indifferent customer service.
Maybe the big think tanks came to the conclusion that most people were quick to accept all the rules and regulations dished out through the pandemic and so think we will all roll over and just accept whatever else any of the big business corporations decide to roll out as well.
Either way, it's actually good to see people voting with their feet and maybe we can make them think again!