+ Register

[Gordonline]

Hi All


Just want to warn any BV players not to view or play on their Live Casino site


On Friday evening out of curiosity, I had a browse on the BV Live site and selected the Live Autowheel only to find there was no Live wheel showing but ALL my funds had been removed from my account


After trying to access it again due to BV allocating money to any open game I realized I still couldn't open any Live game, I became concerned and sent an email asking where my money was, they replied with open the game and exit, this will return my funds, but I explained that I was unable to open any game


Several emails later getting nowhere I managed to contact them via Skype and after going through the same explanations again they admitted that they have a technical issue with the Live site


Unfortunately it is now 2 days without access to my funds and I'm still waiting for BV to sort out their technical issue, I've sent a number of messages to them demanding that they sort it ASAP and also have requested compensation


I will keep you updated as to how this unfolds, anyone else having the same issue ?


Gordon  [size=78%]   [/size]

[Gordonline]

It's now Monday 12pm and even after their planned maintenance my funds are still missing


I've turned up the heat with my 7th email and more Skype messages and just received a reply saying that the financial dept is looking into it


It's shocking how BV who are a reputable online casino used by many of us can behave in such a way


Gordon

[monaco]

I'm having the same problems.

Money is still missing from my account 36 hours later.
It appears to me they don't even read the enquiry properly but just shoot back a standard reply to a different problem.
So far their response has been useless.

[SamNL]

The same happened to me. Sent 2 e-mails got 1 reply. I only got a standard reply back from them. No word about where my money is. And my money is still missing since Friday.