Oh No I've lit the blue touch paper......RNG v Live 


I never thought I'd play longterm on RNG but at least the RNG on BV using the SHA 256 Algorithmn is as fair as one can get, also my analysis of Live/Airball/RNG shows no difference and I can play much faster


Don't get me wrong, I prefer the live wheel any day of the week, I wagered £20,000 on Smartlive if you remember so that I could keep their £300 Free money, but I also like the 1c minimum on BV and the speed


BTW, I received a message from the BV management saying that they only get involved if there is a serious issue.......God knows what they call a serious issue then 

[/size]Gordon[size=78%][/size][size=78%]  [/size]


 

Hi Carlitos


Unfortunately some of us are too far away from a B&M casino, It would be a 3 and half hour minimum round trip for me to play at one


We are at the mercy of the online casinos hence why we should only play at trusted ones lol, the benefit of BV is their RNG is the fairest one I know


Gordon

Hi Monaco & All


Update


At last some good news........My money has been returned this morning and I've received the 1st email from the Management apologizing and giving a measly 10 Euros in compensation 


I have replied and asked if they feel that 1 Euro for each day's delay is appropriate, also have given them some advice on dealing with such a serious issue


Anyway at least I've got my money back which is the main thing and this thread can finally sink off page 1 

Hi Xander


Thanks for that info 


Below is the latest info

Finally had a chat on Skype would you believe, and she gave me her name (Tina)

She agreed that this has not been handled very well and the tech dept has got the live site running but Real & Play money are not available, they are hoping to have it fixed in 24 hours

She also said that she'll pass on my concerns to the management team in the morning and contact me when it's sorted

This was the first time I had a pleasant chat with anyone on support and the first time someone identified themselves, who knows it might eventually get sorted or they are still fobbing us off

Whatever happens and even if I do get my money back they need to be grovelling for continued custom or give everyone some compensation

Keep you all posted

Gordon

Hi Superman

The feed as far as I can tell is from Latvia, looks the same as 888.com when I use to play there

Unfortunately this has nothing to do with BV's problem, They said they had a problem with the live site and my money was safe. The live site is working and I've not had my money returned

They don't even reply anymore, even on Skype, plain rude, I don't even think that the management know anything about it because all emails are filtered by support

I hate to say it but they're nothing but criminals who can legally steal money from their players and couldn't care less what you think, 9 days without access to my funds is disgusting

I Will keep up my fight and keep everyone informed

Gordon

Update


No reply to my last email, (there's a shock) and no reply from support on Skype.....and after 4 messages to them they go offline, so that tells you that Customer Service is non existent


They've sorted the live casino problem and stolen all funds that were lost in the system


Unbelievable that they can do this, hopefully when the government get back to me I will have to report this as a crime


At least being polite is working wonders with them 


Gordon

Update


The plot thickens


Here is the latest problem which makes me even more angry......I've just logged onto their live site and all 6 Roulette games are working fine, so they have sorted the technical issue with the site but surprise surprise my money is not attached to any of the games[/size]Where is it now I wonder......I've just sent an email explaining the above and requesting where my funds are now Looking forward to how they're going to answer this one, although that's only if they do replyKeep you posted Gordon

Hi All


As far as I'm aware when I scanned the data I put it into Excel using a separate tab for each day, so I will have a look at the file when I have some time to check these discrepancies, I had no reason to think that the data is/was flawed in any way and I think when I had a look at the deviation of the numbers overall I recall there was nothing too out of the ordinary


Will do my best, but as you're aware I've a bigger fight on my hands getting to the bottom of Betvoyager and my missing funds


Gordon

Update

#Bayes
Yes it is very disturbing I also have been a member for a good few years without any issues, I just can't understand why they can't credit my funds back into my bank account, this at present equals to theft as they are refusing legitimate access to players funds.

I eventually got a response via email and Skype as follows

As per our previous email: Dear Gordon

We apologize for any inconvenience this may cause.
Your email has been forwarded to the department concerned.
You will be contacted as soon as possible with the outcome.

Regards,
The BetVoyager Support Team

I asked who the mysterious dept was and they said the Technical Dept, all email has to go via support, which means that when you send an internal email and you have a choice to send it to
Support
Management
Finance
Marketing

It goes to support first, so waste of time having a drop down box really, 

Late last night I have contacted the local government again, at least I did receive a personal email from their Public Relations team advising to contact the Dutch Gaming Authority which I did but not had an acknowledgement yet
I have explained that the issue is still ongoing and asked for some more advice or an alternative local route to pursue

I ask that any member who has been affected by this to contact
http://www.government.nl/contact/contact-form

The more emails they receive the better

Keep you posted

Gordon

Update

The softly softly and being extremely polite at all times approach is working wonders.......Not

I'm now on my 17th email via the website........The concerned dept (not sure which dept) is still looking into this (it's now a week tomorrow) and they will let me know when it's sorted

I managed to get someone from support to chat with me tonight......apologise for the delay in answering your questions can I have your username.......Username given.......Give me a moment......over an hour later and after very polite messages saying that I'm still sitting beside my PC after midnight.........Nothing

I would love to be a fly on the wall in BV, there must be something going on as they've been operating for many years, we need to get someone from their support dept to email one of us privately and find out what the hell has happened, maybe they're about to go bust and if so anyone who has funds in there should get them out ASAP

Gordon

Hi Turner


Thanks for your comments, I live in the real world and I know full well that I haven't a leg to stand on, possession is 9/10th's of the law


They obviously don't give a stuff that my money is locked in their system, and I could worship their despicable behaviour but that wouldn't make the slightest difference, its just a game and I have nothing to lose accept plug away and keep emailing them


I'm not the only player in this position and I'm sure that they are being hassled every minute of the day from their players, I just can't believe that they haven't sorted this issue out


I have emailed their Government, Caracaos Gaming Board, the Dutch Gaming Authority, and another player has emailed the local egaming organization, who knows it might do something


In the meantime I will have to wait and see what happens


Gordon   

Update


Just emailed all dept's (Copy Below) look forward to their reply

Please can you give me some advice as to the way forward
I need to withdraw my funds from your Casino as I would like to continue to play Roulette, but as you are having problems and will not give me a timescale I have no other option to do this
As you have admitted that my money is locked into a live game even though I never even played, I request that you credit my bank account and I will keep my account open until I'm happy that you've solved your technical issues
I'm sure you understand that your players cannot wait indefinitely to have access to their funds, and that this delay is unacceptable
If a Bank behaved in this manner it would lose all their custom overnight
Please confirm that you will be crediting my bank account  by the amount of 244 Euros
If you have solved the issue by tomorrow morning then I shall be happy to continue to play on your site
Thank You
Gordon

Albalaha

You haven't read the original post, this has nothing to do with a withdrawal, since Friday BV have lost all my funds due to a technical issue.....which means I have no funds to continue to play and no access to my funds if I would like to withdraw any

Do you understand now why we have some concerns as this behaviour from a reputable casino seems incredible

Gordon

Update


Earlier today they sent me a message on Skype and said that the problem will be sorted later and I should check back then, I checked at 22:30 and still no funds


I contacted them on Skype and was told that they had returned funds to their players.......I explained that mine are still missing and the reply was there are no managers in until tomorrow and they will contact them in the morning


What makes me so angry is that I am made to feel that I've no right to be annoyed that I have no access to my money and I should be patient (4 days is beyond patient) also after I complained yet again on Skype and demanded some compensation I was told that I've no right in making demands and I replied that obviously I should be happy that they've stolen my money


I have now been removed from their contacts list (how childish)....... how stupid of me for being annoyed my funds are missing


Gordon

Update


BV has just sent me a message on Skype saying that they should have the problem sorted today and to check back later.......fingers crossed 


Gordon