I have used them over the last few months since I started playing and they have been fair. I have made large withdrawals upto 50 times of the amount Albalaha mentioned here and seems to have gone through well. One should also keep in mind that the payments mainly run through automated payment runs and at times there will be issues, not only at BV end but also at skrlll end or your payment cards. Then they tend to do manual reconciliation, but that takes long sometimes. It depends on when those manual payment runs are scheduled so on and so forth. Some times the card issuers or the companies like skrlll delay their reconciliation process due to quarter end etc which creates an adverse impact.
I have faced issues with known retailers, big airlines etc in this process and the key is constant communication and being polite. After all they are humans as well employed by casino and we have to trust them to get our issue resolved which might be one in 100 issues.
With respect to betvoyager I have seen that their Skype id is very useful and monitored most of the time. May be you could try that, but that doesn't guarantee a faster turn around especially if the issue is out of their hands.
I have faced issues with known retailers, big airlines etc in this process and the key is constant communication and being polite. After all they are humans as well employed by casino and we have to trust them to get our issue resolved which might be one in 100 issues.
With respect to betvoyager I have seen that their Skype id is very useful and monitored most of the time. May be you could try that, but that doesn't guarantee a faster turn around especially if the issue is out of their hands.