Betvoyager has been my favorite casino since long and I have played 80% of my online roulette there. Recently, I faced a very troublesome situation in bv. I made a small withdrawal request of E63 from it in my skrill about 5 days back. Ironically, it kept pending till yesterday. Today, when I wanted to do another withdrawal, I saw no pending withdrawal. I checked my skrill and no withdrawal from betvoyager there.
             I have written a complaint to them:

QuoteDate: 01.08.2014 05:26:37
Project: BetCruise
To: Finance Department
Subject: Where is my withdrawal?
I instructed a withdrawal of about E63, a few days back in my skrill account, sxxxxxxxxxx@yahoo.com. It shown as pending for a few days. Today, I see there is no pending withdrawal anymore and no money came to my skrill. Where is my money? I am reading many complaints of money being locked and stolen by betvoyager in recent months by many of the users. You may refer to www.rouletteforum.cc and www.betselection.cc for them. If such tendency continues, I would reconsider whether I should ever play here or not.
Awaiting a prompt and positive action.

Regards

                     This being my very first concern with betvoyager regarding any such malpractice. Had I not noticed this, my money would have gone.
       I will keep updating on this.

I have got this reply, just now:

QuoteDate[/size]: 01.08.2014 06:50:38
Project: BetCruise
From: Finance Department
Subject: RE: Where is my withdrawal?
Dear albalaha31,

We would like to inform you that your email has been forwarded to the department concerned.

As soon as they receive this, they will contact you by email.

Regards,

[/size]The BetCruise Finance Dept.

Oh dear, oh dear...

I hope it works out OK for you, Sumit.

There has been a spate of complaints about BV recently...they seem to be getting worse.

Perhaps they don't  want winners!

Actually, all trouble come due to delay in payment. Why a withdrawal that was instructed on 29th July has not been processed till 1st of August? Even if they pay me today or tomorrow, it won't win my trust. Bv claims to pay within 24hrs.

Quote from: Albalaha on August 01, 2014, 09:17:12 AM
Actually, all trouble come due to delay in payment. Why a withdrawal that was instructed on 29th July has not been processed till 1st of August? Even if they pay me today or tomorrow, it won't win my trust. Bv claims to pay within 24hrs.

Hmmm... just a thought but perhaps time-zone differences are in play.

Did you think of that?

They claim to pay within 24 hours max. There wasn't any weekend or any kind of vacation either since 29th July. Time zone difference doesn't shrink or expand time. More than 100 hours and no payment made. No clarification or apology either.

No Reply, no payment, so far. Only positive thing is, they are now again showing my withdrawn balance as "available to withdraw" when we opt "withdrawal". Not at all satisfactory. 

Please Albalaha inform us of any updates on your case. We may be next.[smiley]aes/sad.png[/smiley]

No reply. No payment yet. Only this:
[attachimg=1]

Thanks Alba. Are you going to try it again?

I have been made 3 withadrawals today. If will be any issue I will inform you all.

Still no answer, no payment. Very poor customer care and a casino with no feedback or commitments.

Quote from: Albalaha on August 05, 2014, 05:29:15 AM
Still no answer, no payment. Very poor customer care and a casino with no feedback or commitments.

And yet Jarabo002 claims to have made successful withdrawals.

Odd, isn't it? One gets the runaround; the other is treated properly.

Quote from: esoito on August 05, 2014, 07:30:23 AM
And yet Jarabo002 claims to have made successful withdrawals.

Odd, isn't it? One gets the runaround; the other is treated properly.

   Maybe I did not express myself well. I meant that I HAVE REQUESTED three withdrawals, then canceled one. Today only one has been sucessfull.

My problem today is another with betvoyager. I have a payment in a permanent state of "processing" I have been in contact with the staff but they have not yet responded. They must be on vacation, which is normal at this time of year.

@Jaraboo002

Imo vacation or not they must pay ontime.

They go to vacations only for withdrawals. For deposits, they are very much here.